Bilingual Pharmacy Support Specialist — Remote

IQVIA; Houston (TX); Remote; USD 20,000 - 29,000; Full time

Job summary

IQVIA is seeking a Bi-lingual Pharmacy Support Call Center Representative for a remote contract role open to remote US. The role supports patients, pharmacies, and medical professionals through an Opus Health program, handling card activation, eligibility, and benefit explanations.

Responsibilities include first-line support via multiple channels, document resolution details, and escalate unresolved issues.

Qualifications

• High School Diploma or equivalent.
• Pharmacy Technician experience required.
• HIPAA certified.
• Call center experience required (3+ years preferred).
• Bi-lingual (English/Spanish).

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
• Quickly assess the user's issue and provides first level support for problem resolution.
• Document information specific to the resolution and elevate unresolved issues expeditiously to the appropriate area.
• Recognize operational challenges and suggest recommendations to management, as necessary.
• Ability to work 40 hours per week under moderate supervision.

Skills

Bi-lingual English/Spanish

Call center experience

Pharmacy Technician

HIPAA certified

Education

High School Diploma or equivalent

Job description

IQVIA is seeking a Bi-lingual Pharmacy Support Call Center Representative for a remote contract role open to remote US. The role supports patients, pharmacies, and medical professionals through an Opus Health program, handling card activation, eligibility, and benefit explanations.

Responsibilities include first-line support via multiple channels, document resolution details, and escalate unresolved issues.