Remote Bi-Lingual Pharmacy Support Specialist

IQVIA; Raleigh (NC); Remote; USD 20,000 - 29,000; Full time

Job summary

IQVIA is seeking a Bi-lingual Pharmacy Support Call Center Representative for a remote contract role open to candidates across the United States. The position supports patients, pharmacies and medical professionals, handling program benefits, eligibility and submission troubleshooting for Opus Health programs.

Key duties include providing initial multi‑channel support, quick issue assessment, accurate documentation and timely escalation.

Qualifications

• Pharmacy technician experience required.
• HIPAA certified.
• Call center experience required (3+ years preferred).
• Bi-lingual (English/Spanish).
• Experience in medical claim processing is a plus.

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
• Quickly assess the user's issue and provide first level support for problem resolution.
• Document information specific to the resolution and elevate unresolved issues expeditiously to the appropriate area.
• Recognize operational challenges and suggest recommendations to management, as necessary.
• Ability to work 40 hours per week under moderate supervision.

Skills

Pharmacy Technician experience

Call center experience

Bilingual English/Spanish

Medical claim processing experience

HIPAA certified

High School Diploma

Education

High School Diploma or equivalent

HIPAA certification

Job description

IQVIA is seeking a Bi-lingual Pharmacy Support Call Center Representative for a remote contract role open to candidates across the United States. The position supports patients, pharmacies and medical professionals, handling program benefits, eligibility and submission troubleshooting for Opus Health programs.

Key duties include providing initial multi‑channel support, quick issue assessment, accurate documentation and timely escalation.