Remote Pharmacy Support Call Center Specialist

IQVIA Argentina; Cincinnati (OH); Remote; USD 51,577,000 - 64,472,000; Full time

Job summary

IQVIA is offering a 100% remote contract position for a Pharmacy Support Call Center Representative. You will handle payment assistance like co-pay cards, activation, and program eligibility, working in shifts during EST business hours.

Ideal candidates have pharmacy tech experience, HIPAA compliance, and call center background; bilingual English/Spanish is a plus. This contract may convert to full-time with IQVIA.

Qualifications

• Pharmacy technician experience required.
• HIPAA certification required.
• Call center experience preferred (3+ years).
• Bi-lingual English/Spanish is a plus.

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other contact methods.
• Assess user issues and provide first-level resolution.
• Document resolution details and escalate unresolved issues promptly.
• Identify operational challenges and suggest improvements to management.
• Work 40 hours per week with fixed EST shifts.

Skills

Pharmacy technician experience

Call center experience

Bilingual English/Spanish (plus)

HIPAA certified

Education

High School Diploma or equivalent

Pharmacy technician certification

Job description

IQVIA is offering a 100% remote contract position for a Pharmacy Support Call Center Representative. You will handle payment assistance like co-pay cards, activation, and program eligibility, working in shifts during EST business hours.

Ideal candidates have pharmacy tech experience, HIPAA compliance, and call center background; bilingual English/Spanish is a plus. This contract may convert to full-time with IQVIA.