Remote Bi-Lingual Pharmacy Support Specialist

IQVIA; Salt Lake City (UT); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Remote work

Job summary

IQVIA is seeking a Bi-lingual Pharmacy Support Call Center Representative for a 100% remote contract role open to remote US candidates. The position involves handling patient and pharmacy inquiries, confirming program eligibility, and explaining benefits and submission issues.

Requirements include a High School Diploma or equivalent, Pharmacy Technician experience, HIPAA certification, and 3+ years in call center work. Bilingual in English/Spanish is required.

Qualifications

• Pharmacy Technician experience required.
• HIPAA certified.
• Call center experience required (3+ years preferred).
• Bi‑lingual (English/Spanish).

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
• Quickly assess the user's issue and provide first level support for problem resolution.
• Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area.
• Recognize operational challenges and suggest recommendations to management, as necessary.
• Ability to work 40 hours per week under moderate supervision.

Skills

Pharmacy Technician

Call center experience

HIPAA certified

Bi-lingual English/Spanish

Education

High School Diploma or equivalent

Pharmacy Technician certification

Job description

IQVIA is seeking a Bi-lingual Pharmacy Support Call Center Representative for a 100% remote contract role open to remote US candidates. The position involves handling patient and pharmacy inquiries, confirming program eligibility, and explaining benefits and submission issues.

Requirements include a High School Diploma or equivalent, Pharmacy Technician experience, HIPAA certification, and 3+ years in call center work. Bilingual in English/Spanish is required.