Remote Pharmacy Support Call Center Specialist

IQVIA; Las Vegas (NV); Remote; USD 20,000 - 29,000; Full time

Job summary

IQVIA is seeking a Pharmacy Support Call Center Representative for a 100% remote contract role. You will handle payment assistance solutions such as co-pay cards and program eligibility, acting as the primary contact for patients, pharmacies, and medical professionals.

Requires Pharmacy Technician experience, HIPAA certification, and strong call center skills. Bilingual English/Spanish is a plus; 40-hour weekly shifts available. Potential for full-time conversion.

Qualifications

• High School Diploma or equivalent.
• Pharmacy Technician experience required.
• HIPAA certified.
• Call center experience preferred (3+ years).
• Experience in medical claim processing is a plus.
• Bi-lingual (English/Spanish) is a plus.

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
• Quickly assess the user's issue and provide first level support for problem resolution.
• Document information specific to the resolution and elevate unresolved issues expeditiously to the appropriate area.
• Recognize operational challenges and suggest recommendations to management, as necessary.
• Ability to work 40 hours per week (shifts available: 8:00 am - 5:00 pm EST or 9:00 am – 6:00 pm EST or 10:00 am - 7:00 pm EST or 11:00 am EST – 8:00pm EST) under moderate supervision

Skills

Pharmacy Technician experience

Call center experience

HIPAA knowledge

Bi-lingual English/Spanish

Customer service

Education

High School Diploma or equivalent

Tools

Medical claim processing systems

Job description

IQVIA is seeking a Pharmacy Support Call Center Representative for a 100% remote contract role. You will handle payment assistance solutions such as co-pay cards and program eligibility, acting as the primary contact for patients, pharmacies, and medical professionals.

Requires Pharmacy Technician experience, HIPAA certification, and strong call center skills. Bilingual English/Spanish is a plus; 40-hour weekly shifts available. Potential for full-time conversion.