Bilingual Pharmacy Support Agent – Remote (Spanish)

Saludos; Phoenix (AZ); Remote; USD 20,000 - 29,000; Full time

Job summary

IQVIA is seeking a Bi-lingual Spanish Pharmacy Support Call Center Representative for a 100% remote contract role open to the US. The role handles payment assistance, co-pay cards, and program eligibility, primarily serving patients, pharmacies, and medical professionals.

Responsibilities include first-level support via phone, email, or fax, documenting resolutions, and escalating complex issues. Two shifts are available; prior call center experience and HIPAA certification are preferred.

Qualifications

• Bi-lingual in English and Spanish required.
• Call center experience preferred (3+ years).
• HIPAA compliance knowledge or certification preferred.

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other contact methods.
• Assess user issues and provide first-level problem resolution.
• Document resolution details and escalate unresolved issues promptly.
• Identify operational challenges and suggest improvements to management.
• Work 40 hours per week across two shifts (8:30 am–5:30 pm EST or 11:00 am–8:00 pm EST).
• Maintain High School Diploma or equivalent and HIPAA certification.
• Demonstrate call center experience and knowledge of medical claim processing is a plus.

Skills

Bilingual (English/Spanish)

Call center experience

HIPAA certified

Education

High School Diploma or equivalent

Job description

IQVIA is seeking a Bi-lingual Spanish Pharmacy Support Call Center Representative for a 100% remote contract role open to the US. The role handles payment assistance, co-pay cards, and program eligibility, primarily serving patients, pharmacies, and medical professionals.

Responsibilities include first-level support via phone, email, or fax, documenting resolutions, and escalating complex issues. Two shifts are available; prior call center experience and HIPAA certification are preferred.