Remote Pharmacy Support Specialist (Call Center)

IQVIA; Pocatello (ID); Remote; USD 21,000 - 29,000; Full time

Job summary

IQVIA is seeking a Pharmacy Support Call Center Representative for a 100% remote contract role. The position focuses on payment assistance solutions like co-pay cards and program eligibility, handling inquiries via phone and email, and supporting submission troubleshooting.

Minimum education includes a high school diploma and Pharmacy Technician experience, HIPAA certification, and call center experience. Bilingual English/Spanish is a plus.

Qualifications

• High School Diploma or equivalent
• Pharmacy Technician experience required
• HIPAA certified
• Call center experience required (3+ years preferred)
• Experience in medical claim processing is a plus
• Bi-lingual (English/Spanish) is a plus

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
• Quickly assess the user's issue and provides first level support for problem resolution
• Document information specific to the resolution and escalated unresolved issues expeditiously to the appropriate area
• Recognize operational challenges and suggest recommendations to management, as necessary
• Ability to work 40 hours per week (shifts available: 8:00 am - 5:00 pm EST or, 9:00 am - 6:00 pm EST or, 10:00 am - 7:00 pm ET or, 11:00 am EST - 8:00pm EST) under moderate supervision

Skills

Pharmacy Technician

Call center experience

HIPAA certified

Bilingual English/Spanish

Education

High School Diploma

Job description

IQVIA is seeking a Pharmacy Support Call Center Representative for a 100% remote contract role. The position focuses on payment assistance solutions like co-pay cards and program eligibility, handling inquiries via phone and email, and supporting submission troubleshooting.

Minimum education includes a high school diploma and Pharmacy Technician experience, HIPAA certification, and call center experience. Bilingual English/Spanish is a plus.