Remote Pension Benefits Support Specialist

Conduent; United States; Remote; USD 27,000 - 33,000; Full time

Job summary

Conduent is seeking a Pension Benefits Services Specialist to assist participants with pension questions in a fully remote role. You will handle inbound calls, with occasional callbacks, explaining plan options, and guiding participants through forms and processes.

Learn client-specific procedures, work to stay within defined quality standards, and document interactions in the system. Training is provided, with a schedule between 8:00 AM and 8:00 PM and a strong emphasis on confidentiality and

Qualifications

• Strong verbal and written communication skills.
• Excellent listening and attention to detail.
• Ability to explain information clearly and professionally.
• Basic computer skills and ability to learn new systems.
• Strong organizational and time-management skills.
• Ability to work independently in a remote environment.

Responsibilities

• Answer participant questions and explain pension plan provisions and options.
• Research inquiries, complete transactions, and provide guidance on required forms and processes.
• Document participant interactions accurately in the case management system.
• Complete callbacks promptly and escalate issues when appropriate.
• Follow client-specific procedures and meet quality, accuracy, and timeliness standards.
• Protect confidentiality and comply with privacy and security requirements.

Skills

Verbal communication

Written communication

Attention to detail

Time management

Remote work capability

Customer service mindset

Job description

Conduent is seeking a Pension Benefits Services Specialist to assist participants with pension questions in a fully remote role. You will handle inbound calls, with occasional callbacks, explaining plan options, and guiding participants through forms and processes.

Learn client-specific procedures, work to stay within defined quality standards, and document interactions in the system. Training is provided, with a schedule between 8:00 AM and 8:00 PM and a strong emphasis on confidentiality and