Remote Benefits Support Specialist

Conduent; Alaska; Remote; USD 18.000 - 26.000; Vollzeit

Benefits dieser Stelle

Work from home

Comprehensive virtual training

Health insurance

Dental plan

Vision plan

Life insurance

Disability insurance

Retirement savings plan

Paid holidays

PTO

Zusammenfassung

Conduent is seeking a fully remote Participant Benefits Services Specialist to assist participants with questions about their benefits and plan provisions. You will handle inbound calls, provide clear guidance, complete related transactions, and document interactions in the case management system.

Training is provided virtually for 7–8 weeks. The role offers full-time employment with hours between 8:00 AM and 10:00 PM, Monday through Friday, with a work-from-home setup in the United States.

Qualifikationen

• Excellent verbal and written communication.
• Strong listening and interpersonal skills.
• Strong attention to detail and accuracy.
• Ability to follow detailed procedures and client-specific guidelines.
• Ability to work independently in a remote environment.

Aufgaben

• Assist participants with questions regarding their benefits and plan provisions.
• Provide clear and accurate information to help participants understand options.
• Respond to participant inquiries via inbound and occasional outbound calls.
• Complete transactions related to participant inquiries with limited supervision.
• Research participant questions and provide accurate information following procedures.
• Explain appropriate participant forms and guidance on completing them.
• Document interactions with detailed notes in the case management system.
• Meet timeliness and accuracy standards and follow call center guidelines.
• Adapt to client-specific processes and requirements.

Kenntnisse

Communication skills

Active listening

Attention to detail

Time management

Jobbeschreibung

Conduent is seeking a fully remote Participant Benefits Services Specialist to assist participants with questions about their benefits and plan provisions. You will handle inbound calls, provide clear guidance, complete related transactions, and document interactions in the case management system.

Training is provided virtually for 7–8 weeks. The role offers full-time employment with hours between 8:00 AM and 10:00 PM, Monday through Friday, with a work-from-home setup in the United States.