Remote Benefits Specialist — Pension & Plan Support

Conduent; Juneau (AK); Remote; USD 19,000 - 26,000; Full time

Benefits offered by this job

Work from home

Virtual training

Health benefits

Job summary

Conduent is seeking a Participant Benefits Services Specialist to provide professional support to participants with questions about their benefits and plan provisions. This fully remote role primarily handles inbound calls, guiding participants through plan options and required forms while following established procedures.

You will complete transactions, document interactions, and maintain confidentiality, with training provided virtually and a schedule Monday–Friday between 8:00 AM and 10:00 PM

Qualifications

• Strong verbal and written communication skills.
• Excellent listening and interpersonal skills.
• Ability to work independently in a remote environment.

Responsibilities

• Assist participants with questions regarding their benefits and plan provisions.
• Provide clear and accurate information to help participants understand options.
• Respond to participant inquiries via inbound and occasional outbound calls.
• Document interactions with accurate notes in the case management system.
• Adhere to procedures, timeliness, and confidentiality requirements.

Skills

Clear communication

Active listening

Detail oriented

Remote work setup

Problem solving

Job description

Conduent is seeking a Participant Benefits Services Specialist to provide professional support to participants with questions about their benefits and plan provisions. This fully remote role primarily handles inbound calls, guiding participants through plan options and required forms while following established procedures.

You will complete transactions, document interactions, and maintain confidentiality, with training provided virtually and a schedule Monday–Friday between 8:00 AM and 10:00 PM