Remote Benefits Support Specialist

Conduent; Richmond (VA); Remote; USD 33,000 - 41,000; Full time

Benefits offered by this job

Paid Training

Career Growth Opportunities

Full Benefit Options

Great Work Environment

Impact on travel experience

Job summary

Conduent is seeking a Benefits Call Center Representative to handle inbound calls from Virginia residents. The role involves explaining benefit programs, eligibility, enrollment options, and coverage details with clear, compassionate communication.

You will research inquiries across multiple systems, document case activity, and collaborate with team members to resolve issues, all within a supportive, growth-oriented environment.

Qualifications

• Must have strong customer service mindset with clear, professional communication and the ability to follow instructions accurately.
• Be able to manage time effectively and stay organized while handling inbound calls.
• Excellent communication skills and attention to detail are required.

Responsibilities

• Handle inbound calls and provide guidance on employee benefit programs.
• Explain eligibility, enrollment options, and coverage details clearly.
• Research participant questions using multiple systems and document interactions.

Skills

Customer service mindset

Strong organization skills

Time management

Clear, professional communication

Follow instructions accurately

Education

High School Diploma or equivalent

Job description

Conduent is seeking a Benefits Call Center Representative to handle inbound calls from Virginia residents. The role involves explaining benefit programs, eligibility, enrollment options, and coverage details with clear, compassionate communication.

You will research inquiries across multiple systems, document case activity, and collaborate with team members to resolve issues, all within a supportive, growth-oriented environment.