Benefits Call Center Representative

Conduent; Richmond (VA); Remote; USD 33,000 - 41,000; Full time

Benefits offered by this job

Paid Training

Career Growth Opportunities

Full Benefit Options

Great Work Environment

Impact on travel experience

Job summary

Conduent is seeking a Benefits Call Center Representative to handle inbound calls from Virginia residents. The role involves explaining benefit programs, eligibility, enrollment options, and coverage details with clear, compassionate communication.

You will research inquiries across multiple systems, document case activity, and collaborate with team members to resolve issues, all within a supportive, growth-oriented environment.

Qualifications

• Must have strong customer service mindset with clear, professional communication and the ability to follow instructions accurately.
• Be able to manage time effectively and stay organized while handling inbound calls.
• Excellent communication skills and attention to detail are required.

Responsibilities

• Handle inbound calls and provide guidance on employee benefit programs.
• Explain eligibility, enrollment options, and coverage details clearly.
• Research participant questions using multiple systems and document interactions.

Skills

Customer service mindset

Strong organization skills

Time management

Clear, professional communication

Follow instructions accurately

Education

High School Diploma or equivalent

Job description

Benefits Call Center Representative

Remote - Virginia Residents Only
Schedule : Monday-Friday, 8:00 AM-6:00 PM EST

Pay:

$17.00/hour

As a member of our Health & Welfare Benefits team, you'll make a difference in people's lives every day. You'll serve as a trusted resource for participants by answering questions and providing guidance on a variety of employee benefit programs, including medical, dental, vision, prescription, life insurance, disability, and other employer-sponsored benefits. In this role, you'll handle a steady volume of inbound calls while actively listening, identifying participant needs, and providing clear, accurate information. You'll navigate multiple systems to research benefits, review eligibility, explain coverage options, and help participants understand their available resources. Your communication skills, attention to detail, and commitment to helping others will play an important role in the success of both our clients and their employees. At Conduent, you'll receive the training, support, and opportunities needed to grow your career, along with a comprehensive benefits package.

About the Role:

• Responsible for managing inbound calls.
• Explain benefit programs, eligibility requirements, enrollment options, and coverage details in a clear and easy-to-understand manner.
• Explain benefit programs, eligibility requirements, enrollment options, and coverage details in a clear and easy-to-understand manner.
• Research and resolve participant inquiries by utilizing multiple systems and resources.
• Accurately document interactions and maintain detailed records of participant requests and case activity.
• Collaborate with team members and internal partners to ensure timely and accurate resolution of benefit-related concerns.
• Support participants with a compassionate, professional approach while helping them make informed benefits decisions.

Requirements:

• Be at least 18 years or older
• Have a High School Diploma, or equivalent
• Be able to successfully pass a criminal background check.
• Must have strong organization skills
• Must have excellent time management skills
• Must have strong customer service mindset with clear, professional communication and the ability to follow instructions accurately.
• Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
• Must have the ability to connect with an ethernet cable to a modem/router.

Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time. We are currently NOT hiring in the following geographies, including but not limited to: States: AK, AZ, CA, CT, CO, HI, IL, MA, MD, ME, MO, MT, NE, NJ, NY, RI, OR, VT, WA. Metro Areas: Minneapolis - MN, Washington, DC, Denver - CO, Boulder - CO, Edgewater - CO, Flagstaff - AZ.

Working with us:

Join a rapidly growing organization that can support your career goals.

What you get:

• Paid Training
• Career Growth Opportunities
• Full Benefit Options
• Great Work Environment
• The chance to make a real impact on the travel experience

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $32,760- $40,950.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy.