Remote Benefits Advisor (Call Center)

Group O, Inc.; United States; À distance; USD 23 000 - 24 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision, and Life Ins.

Flexible Spending Accounts

401(k) Plan with Company Match

Generous Paid Time Off

10.5 Paid Holidays

Career Development Opportunities

Résumé du poste

Group O, Inc. is seeking a Call Center Benefits Representative to provide efficient and courteous responses to employee benefits questions from remote locations in the United States.

You will be the primary contact for state employees and retirees, guiding them through health insurance, retirement plans, paid time off, and other benefits. The ideal candidate possesses strong customer service orientation, knowledge of benefits administration, and effective communication skills.

Qualifications

• High School Diploma.
• 3 years of experience in customer service or a call center.
• Preferably in benefits administration or HR.
• Windows-based computer experience.
• Experience or knowledge of HIPAA guidelines is a plus.

Responsabilités

• Serve as a knowledgeable resource for employees and retirees, guiding on eligibility, coverage options, enrollment, and plan details.
• Respond to incoming calls with personalized, courteous support and resolve inquiries.
• Assist employees with navigating benefits enrollment portals and explain plan options.
• Investigate and resolve inquiries related to discrepancies, denials, billing errors, or other concerns.
• Maintain accurate records of interactions and ensure privacy compliance.
• Conduct training sessions to educate staff on new benefits offerings or updates.
• Identify opportunities to streamline processes and improve service quality.

Connaissances

Benefits terminology

Verbal communication

Typing speed 40 wpm

Customer-focused service

Data entry / documentation

Multitasking / time management

Problem solving

Formation

High School Diploma

Outils

Windows OS

Description du poste

Group O, Inc. is seeking a Call Center Benefits Representative to provide efficient and courteous responses to employee benefits questions from remote locations in the United States.

You will be the primary contact for state employees and retirees, guiding them through health insurance, retirement plans, paid time off, and other benefits. The ideal candidate possesses strong customer service orientation, knowledge of benefits administration, and effective communication skills.