Remote Benefits Support Specialist

Conduent; Springfield (IL); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Work From Home

Job summary

Conduent is seeking a Benefits Support Specialist to assist participants with questions about their benefits and plan provisions. In this fully remote role, you will primarily handle inbound telephone calls, with occasional outbound calls, to answer questions, explain options, complete transactions, and guide participants through forms and processes.

This position offers a chance to develop benefits administration experience in a structured environment with relatively low call volume.

Qualifications

• Inbound/outbound call handling with guidance on benefits.
• Accurate documentation in case management system.
• Attention to confidentiality and privacy requirements.

Responsibilities

• Respond to participant inquiries and explain benefits and plan provisions.
• Research questions and complete transactions with limited supervision.
• Explain forms and guide participants through processes.
• Complete callbacks promptly and escalate issues when needed.
• Maintain accurate documentation in the case management system.
• Meet quality and timeliness standards per client procedures.
• Protect participant information and comply with security requirements.

Skills

Verbal communication

Written communication

Customer service

Remote work

Documentation

Time management

Job description

Conduent is seeking a Benefits Support Specialist to assist participants with questions about their benefits and plan provisions. In this fully remote role, you will primarily handle inbound telephone calls, with occasional outbound calls, to answer questions, explain options, complete transactions, and guide participants through forms and processes.

This position offers a chance to develop benefits administration experience in a structured environment with relatively low call volume.