Remote Banking Support Specialist (SC/FL)

SouthState Bank; Clifton (TX); Remote; USD 21,000 - 30,000; Full time

Job summary

SouthState Bank in the United States is seeking a Customer Care Representative for a remote role. You will deliver superior customer service to external and internal customers and handle diverse banking inquiries with professionalism.

This position requires excellent communication, active listening, and the ability to navigate digital banking tools. You will work 11am–8pm EST with rotating Saturday shifts, supporting accounts, transfers, and card services while maintaining security and

Qualifications

• High School Diploma or equivalent.
• Inbound call center experience preferred.
• Experience in financial services preferred.
• Strong written and verbal communication skills.

Responsibilities

• Provide superior customer service to external and internal customers across channels.
• Identify customer needs, resolve inquiries, and escalate when needed.
• Verify customer identity and ensure data security on every call.
• Promote digital banking solutions and assist with self-service tools.
• Meet quality and productivity goals set by management.
• Handle basic banking inquiries like balances, transactions, transfers, and card services.

Skills

Customer service

Verbal communication

Active listening

Problem solving

Patience

Empathy

Confidential information handling

Coaching & feedback

Flexibility

Education

High School Diploma

Tools

Computer skills

Job description

SouthState Bank in the United States is seeking a Customer Care Representative for a remote role. You will deliver superior customer service to external and internal customers and handle diverse banking inquiries with professionalism.

This position requires excellent communication, active listening, and the ability to navigate digital banking tools. You will work 11am–8pm EST with rotating Saturday shifts, supporting accounts, transfers, and card services while maintaining security and