Remote Banking Customer Care Specialist

SouthState Bank; Virginia; Remote; USD 34,000 - 50,000; Full time

Job summary

The SouthState Bank is seeking a Customer Care Representative to deliver an exceptional customer experience across banking products and services. You will handle inbound inquiries, provide digital banking support, process information, and promote virtual branch solutions to meet customer needs.

Eligible candidates reside in SC, FL, TX, or CO and are comfortable working 11am–8pm EST with rotating Saturdays. You will be responsible for greeting customers with empathy, protecting sensitive

Qualifications

• Education: High School Diploma or equivalent.
• Experience: Previous customer service (Inbound Call Center) experience, Experience in financial services, Strong computer skills and ability to navigate systems for quick resolution.
• Certifications/Specific Knowledge: Must have excellent customer service skills including verbal, listening, and problem-solving skills. Must be enthusiastic and highly motivated with a strong work ethic and intense focus on results. Ability to work with confidential information, both internally and externally, in a professional manner. Ability to have flexible hours when necessary. Receptive to coaching and feedback. Demonstrate the desire to meet/exceed goals and solve problems while working in a fast-paced environment. Interpersonal skills to create a positive and effective work environment.

Responsibilities

• Identify and resolve customer inquiries using active listening, critical thinking, and probing skills for first call resolution.
• Answers inbound phone inquiries timely, accurately, and professionally with a personalized rewarding experience for the customer.
• Provide tier one digital banking support to include Multi-Factor Authentication unlock or delete, unlock customer’s Online Banking profile, and assist customer with self-service password tool.
• Assist customers with debit card support to include inquiries, research, blocking, reissuing/reordering cards, and Reg-E disputes.
• Promote our virtual branch solutions to our customers by ensuring we met or exceeded their expectations.
• Meet or exceed the Customer Care Representative quality and productivity goals assigned by management.
• Ensure the security of customer information and assist with minimizing bank loss by performing customer authentication on each call received.
• Use all available systems and resources to review and interpret customer information.
• Maintain a working knowledge of PC skills including the ability to troubleshoot common problems and navigate the internet, intranet and between multiple systems.
• Provide support by performing additional duties and tasks as needed or assigned.

Skills

Banking procedures

Patience

Multitasking

Active listening

Education

High School Diploma or equivalent

Job description

The SouthState Bank is seeking a Customer Care Representative to deliver an exceptional customer experience across banking products and services. You will handle inbound inquiries, provide digital banking support, process information, and promote virtual branch solutions to meet customer needs.

Eligible candidates reside in SC, FL, TX, or CO and are comfortable working 11am–8pm EST with rotating Saturdays. You will be responsible for greeting customers with empathy, protecting sensitive