Remote Banking Customer Care Specialist

SouthState Bank; Guin (AL); Remote; USD 34,000 - 50,000; Full time

Job summary

SouthState Bank is seeking a Customer Care Representative for a remote role, needing residency in South Carolina or Florida. Hours are 11am–8pm EST with rotating Saturdays, focusing on delivering a seamless customer experience across accounts and services.

The role emphasizes building trust, handling inquiries, supporting digital banking, and protecting customer data. Training covers regulatory compliance and new-hire programs. Eligible for travel as needed.

Qualifications

• Education: High School Diploma or equivalent.
• Experience: Previous customer service in inbound call center and financial services.
• Certifications/Knowledge: Strong customer service skills, confidentiality, flexible hours, coaching, result-driven.

Responsibilities

• Identify and resolve customer inquiries using active listening, critical thinking, and probing skills for first call resolution.
• Answer inbound phone inquiries timely, accurately, and professionally.
• Provide tier one digital banking support (MFA unlock, online banking help, password tool).
• Assist with debit card support, research, blocking, reissuing cards, and Reg-E disputes.
• Maintain customer information security and adhere to policies.

Skills

Active listening

Critical thinking

Probing skills

Education

High School Diploma or equivalent

Job description

SouthState Bank is seeking a Customer Care Representative for a remote role, needing residency in South Carolina or Florida. Hours are 11am–8pm EST with rotating Saturdays, focusing on delivering a seamless customer experience across accounts and services.

The role emphasizes building trust, handling inquiries, supporting digital banking, and protecting customer data. Training covers regulatory compliance and new-hire programs. Eligible for travel as needed.