Remote Banking Customer Care Associate

SouthState Bank; Charlotte (NC); Remote; USD 34,000 - 50,000; Full time

Job summary

SouthState Bank is seeking a Customer Care Representative to deliver superior service to external and internal customers. You will resolve inquiries, guide customers through digital banking, and maintain data security on every call.

Hours are 11am–8pm EST with rotating Saturday shifts. Must reside within SC, FL, TX, or CO and be ready to support various banking needs with professionalism.

Qualifications

• High School Diploma or equivalent.
• Previous customer service (Inbound Call Center) experience.
• Experience in financial services.
• Strong computer skills and ability to navigate systems for quick resolution.
• Excellent customer service skills including verbal, listening, and problem-solving.

Responsibilities

• Identify and resolve customer inquiries using active listening, critical thinking, and probing skills for first call resolution.
• Answers inbound phone inquiries timely, accurately, and professionally with a personalized rewarding experience for the customer.
• Respond to general inquiries regarding accounts including balance inquiries, transaction history, transfers, stop payments, loan inquiries, and more.
• Provide tier one digital banking support including Multi-Factor Authentication unlocks and Online Banking assistance.
• Promote virtual branch solutions and ensure customer expectations are met or exceeded.
• Maintain privacy and security of customer information on each call.
• Follow processes to do what is right for the customer and the bank.
• Complete required training and stay updated on banking policies.

Skills

Customer service

Inbound call center

Financial services

Computer skills

Communication skills

Education

High School Diploma or equivalent

Job description

SouthState Bank is seeking a Customer Care Representative to deliver superior service to external and internal customers. You will resolve inquiries, guide customers through digital banking, and maintain data security on every call.

Hours are 11am–8pm EST with rotating Saturday shifts. Must reside within SC, FL, TX, or CO and be ready to support various banking needs with professionalism.