Remote Banking Support Specialist I

WesBanco Bank Inc.; West Palm Beach (FL); Remote; USD 34,000 - 42,000; Full time

Job summary

WesBanco Bank Inc. seeks a Customer Service Specialist I to respond to and resolve customer requests related to bank products and services in the call center. You will interact with customers professionally, adhere to metrics, and support digital banking on various devices.

The role requires handling a range of banking inquiries, processing transactions, and maintaining knowledge of products and policies, with a flexible schedule including holidays.

Qualifications

• High school diploma or GED required.
• Minimum of one year of customer service experience; preferably in banking or financial institution.
• Minimum of one year of contact center experience or equivalent.

Responsibilities

• Handle inbound calls from all queues and provide product/service information.
• De-escalate situations and escalate to supervisor when needed.
• Assist customers with digital banking services and devices.
• Process transactions and correct account information in collaboration with business partners.
• Maintain knowledge of banking products and policies.
• Attend weekly quality review and monthly department meetings.

Skills

Customer service

Call center

Time management

Multitasking

Communication

Education

High school diploma or GED

Job description

WesBanco Bank Inc. seeks a Customer Service Specialist I to respond to and resolve customer requests related to bank products and services in the call center. You will interact with customers professionally, adhere to metrics, and support digital banking on various devices.

The role requires handling a range of banking inquiries, processing transactions, and maintaining knowledge of products and policies, with a flexible schedule including holidays.