Banking Customer Support Specialist I

WesBanco Bank Inc.; Knoxville (TN); Remote; USD 32,000 - 42,000; Full time

Job summary

WesBanco Bank Inc. is seeking a Customer Service Specialist I to handle customer inquiries about bank products and services in the call center. You will respond professionally, meet established service levels, and work toward swift resolution of issues.

You will process inbound calls, assist with digital banking services, and maintain knowledge of deposits, loans, and card products while adhering to schedule and quality metrics.

Qualifications

• High school diploma or GED required.
• Minimum of one year of customer service experience; banking experience preferred.
• Minimum of one year of contact center experience or equivalent.

Responsibilities

• Process inbound calls from all queues including account questions and product information.
• De-escalates situations and escalates to supervisor when needed.
• Assist customers with digital banking services and platform navigation.
• Complete customer transactions and verify account information with correct business partners.
• Maintain knowledge of deposits, loans, digital banking services and other banking products.

Skills

Customer service

Communication

Time management

Multitasking

Remote work

Phone support

Education

High school diploma or GED

Job description

WesBanco Bank Inc. is seeking a Customer Service Specialist I to handle customer inquiries about bank products and services in the call center. You will respond professionally, meet established service levels, and work toward swift resolution of issues.

You will process inbound calls, assist with digital banking services, and maintain knowledge of deposits, loans, and card products while adhering to schedule and quality metrics.