Remote Banking Support Specialist I

WesBanco Bank Inc.; Williamstown (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

WesBanco Bank Inc. is looking for a Customer Service Specialist I to handle customer inquiries in their call center. The role requires providing professional support and resolving customer issues efficiently, while ensuring adherence to quality standards.

The ideal candidate should possess a high school diploma and at least one year of customer service experience, preferably in a banking environment. The position may require working outside of normal banking hours and adaptability to changing schedules.

Qualifications

• Minimum of one year of customer service experience.
• Experience in a contact center is required.
• Knowledge of banking products is advantageous.

Responsibilities

• Process inbound calls regarding bank products and services.
• Identify and resolve customer issues promptly.
• Adhere to agent metrics and quality standards.

Skills

Customer service skills

Communication skills

Time management

Problem-solving

Education

High school diploma or GED

Tools

Personal computers

Android and Apple products

Job description

WesBanco Bank Inc. is looking for a Customer Service Specialist I to handle customer inquiries in their call center. The role requires providing professional support and resolving customer issues efficiently, while ensuring adherence to quality standards.

The ideal candidate should possess a high school diploma and at least one year of customer service experience, preferably in a banking environment. The position may require working outside of normal banking hours and adaptability to changing schedules.