Remote Banking Customer Support Specialist I

WesBanco Bank Inc.; Uniontown (OH); Remote; USD 32,000 - 52,000; Full time

Job summary

WesBanco Bank Inc. is seeking a Customer Service Specialist I to handle inbound calls, provide product information, and assist customers with digital banking services. The role requires strong communication, empathy, and the ability to resolve issues within established service levels.

The position supports a flexible, alternate schedule (8am–5pm, Tue–Sat) and may include some federal holidays. Banking knowledge and prior contact center experience are preferred.

Qualifications

• Minimum of one year of customer service experience.
• Minimum of one year of contact center experience.
• Banking knowledge or experience preferred.
• Strong communication and active listening skills.
• Ability to work independently and multi-task in a fast-paced environment.

Responsibilities

• Answer inbound calls and respond to customer inquiries.
• Provide information about bank products and services.
• Assist customers with digital banking setup and issues.
• Correct account information and engage proper business partners.
• Maintain confidentiality and professional demeanor at all times.

Skills

Customer service

Call handling

Communication

Empathy

Time management

Education

High school diploma or GED

Job description

WesBanco Bank Inc. is seeking a Customer Service Specialist I to handle inbound calls, provide product information, and assist customers with digital banking services. The role requires strong communication, empathy, and the ability to resolve issues within established service levels.

The position supports a flexible, alternate schedule (8am–5pm, Tue–Sat) and may include some federal holidays. Banking knowledge and prior contact center experience are preferred.