Remote Banking Support Specialist – Flexible Schedule

WesBanco Bank Inc.; Frankfort (KY); Remote; USD 36,000 - 48,000; Full time

Job summary

WesBanco Bank Inc. is seeking a Customer Service Specialist I to handle inbound calls and assist customers with bank products and services. You will support digital banking, debit card processing, and account information while aiming for first-call resolution.

The role requires a customer-focused approach, strong communication, and the ability to manage multiple tasks in a fast-paced call center. Flexibility with schedules and remote-ready capabilities are valued.

Qualifications

• Requires strong time management and multitasking abilities.
• Excellent communication and active listening skills.
• Experience delivering high-quality customer service in a call center is preferred.

Responsibilities

• Handle inbound calls from customers regarding bank products and services.
• Assist customers with digital banking, debit cards, and general account information.
• De-escalate situations and escalate to supervisors when needed.
• Ensure accurate and complete customer information and documentation.
• Attend weekly quality reviews and departmental meetings.

Skills

Time management

Independent work

Multitasking

Communication

Empathy

Customer service

Education

High school diploma or GED

Job description

WesBanco Bank Inc. is seeking a Customer Service Specialist I to handle inbound calls and assist customers with bank products and services. You will support digital banking, debit card processing, and account information while aiming for first-call resolution.

The role requires a customer-focused approach, strong communication, and the ability to manage multiple tasks in a fast-paced call center. Flexibility with schedules and remote-ready capabilities are valued.