Banking Customer Support Specialist I - Flexible Schedule

WesBanco Bank Inc.; Defiance (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

WesBanco Bank Inc. is seeking a Customer Service Specialist I to handle customer inquiries in the bank's call center, providing professional support while meeting service levels.

The role focuses on resolving issues related to bank products, digital services, and account information, with emphasis on courteous, accurate responses. You will work in a remote-friendly, fast-paced environment, engaging with customers to identify needs, resolve problems, and escalate when necessary.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service experience; banking/financial experience preferred.
• At least 1 year of contact center experience or equivalent.

Responsibilities

• Respond to and resolve customer requests related to bank products and services in the call center.
• Handle inbound calls, de-escalate or escalate as needed.
• Assist customers with digital banking services and devices.
• Maintain knowledge of banking products and policies.
• Meet agent metric standards for calls, schedule adherence, call quality, and customer satisfaction.

Skills

Time management

Multitasking

Communication skills

Active listening

Empathy

Customer service

Confidentiality

Collaboration

Education

High school diploma or GED

Tools

PC proficiency

Job description

WesBanco Bank Inc. is seeking a Customer Service Specialist I to handle customer inquiries in the bank's call center, providing professional support while meeting service levels.

The role focuses on resolving issues related to bank products, digital services, and account information, with emphasis on courteous, accurate responses. You will work in a remote-friendly, fast-paced environment, engaging with customers to identify needs, resolve problems, and escalate when necessary.