Banking Call Center Specialist I - Remote & Flexible Hours

WesBanco Bank Inc.; Ann Arbor (MI); Remote; USD 32,000 - 42,000; Full time

Job summary

WesBanco Bank Inc. is seeking a Customer Service Specialist I to handle inbound calls, provide information on bank products, and guide customers through digital banking options in a remote setting.

The role emphasizes resolving inquiries within service levels, de-escalation when needed, and building lasting customer relationships while supporting colleagues and adhering to bank policies.

Qualifications

• Minimum of one year of customer service experience.
• Minimum of one year of contact center experience.
• Ability to work a flexible schedule and additional hours if needed.
• Ability to adapt to a remote environment.
• Ability to build and retain customer relationships.

Responsibilities

• Processes inbound calls from all queues, providing product and service information and assisting with digital banking services.
• De-escalates situations when necessary or escalates to supervisor after de-escalation attempts.
• Accepts ownership of customer requests and follows through to resolution.
• Assists customers with computing environments, including Apple and Android devices and browsers to support our digital banking services.
• Completes transactions and corrects account information by engaging the appropriate partners.

Skills

Time management

Independence

Multi-tasking

Communication

Empathy

Active listening

Customer service

Education

High school diploma or GED

Job description

WesBanco Bank Inc. is seeking a Customer Service Specialist I to handle inbound calls, provide information on bank products, and guide customers through digital banking options in a remote setting.

The role emphasizes resolving inquiries within service levels, de-escalation when needed, and building lasting customer relationships while supporting colleagues and adhering to bank policies.