Remote Banking Support Specialist - Call Center

WesBanco Bank Inc.; Cincinnati (OH); Remote; USD 36,000 - 52,000; Full time

Job summary

WesBanco Bank Inc. is seeking a Customer Service Specialist I to handle inbound calls, answer questions about bank products, and resolve issues in a fast-paced call center. You will interact with customers professionally, follow policy, and promote digital banking services.

This role requires an alternate schedule (11am–8pm, Sunday through Thursday) with some federal holidays. Requires at least one year of customer service and contact center experience, the ability to work independently in a

Qualifications

• High school diploma or GED required.
• Minimum of one year of customer service experience.
• Minimum of one year of contact center experience.
• Banking or financial institution experience preferred.
• Adaptability to remote environment and strong communication skills.

Responsibilities

• Process inbound calls from all queues and assist with account questions.
• De-escalate situations when necessary or escalate to supervisor after de-escalation.
• Assist customers with digital banking, including mobile apps and web platforms.
• Complete transactions and verify account information with the correct business partners.
• Maintain knowledge of deposits, loans, and digital banking services.

Skills

Customer service

Call center experience

Time management

Communication skills

Education

High School Diploma or GED

Job description

WesBanco Bank Inc. is seeking a Customer Service Specialist I to handle inbound calls, answer questions about bank products, and resolve issues in a fast-paced call center. You will interact with customers professionally, follow policy, and promote digital banking services.

This role requires an alternate schedule (11am–8pm, Sunday through Thursday) with some federal holidays. Requires at least one year of customer service and contact center experience, the ability to work independently in a