Remote Banking Support Specialist

WesBanco, Inc.; Findlay (OH); Remote; USD 32,000 - 44,000; Full time

Benefits offered by this job

Remote-friendly schedule

Job summary

WesBanco, Inc. is seeking a Customer Service Specialist I to identify, respond to, and resolve customer requests in the bank's call center.

You will be the primary customer touchpoint, delivering professional service while meeting departmental metrics and embracing digital banking support across devices. Responsibilities include handling inquiries, de-escalating when needed, and coordinating with partners to complete transactions.

Qualifications

• Minimum of one year of customer service experience.
• Minimum of one year of contact center experience.
• Experience in banking or financial institution preferred.
• Ability to work independently and multi-task in a fast-paced environment.

Responsibilities

• Identify, respond to, and resolve customer requests related to bank products and services.
• Process inbound calls and provide information on digital banking services and banking policies.
• De-escalate situations and escalate when needed to ensure customer satisfaction.
• Assist customers with devices and environments supporting digital banking across Apple and Android.
• Maintain accuracy of account information and collaborate with internal partners.

Skills

Customer service

Time management

Multitasking

Communication skills

Empathy and active listening

Problem resolution

Digital banking support

Phone etiquette

Education

High School Diploma or GED

Job description

WesBanco, Inc. is seeking a Customer Service Specialist I to identify, respond to, and resolve customer requests in the bank's call center.

You will be the primary customer touchpoint, delivering professional service while meeting departmental metrics and embracing digital banking support across devices. Responsibilities include handling inquiries, de-escalating when needed, and coordinating with partners to complete transactions.