Remote Banking Customer Support Specialist

WesBanco; Defiance (OH); On-site; USD 24,000 - 28,000; Full time

Benefits offered by this job

Paid time off (PTO)

Short Term Disability (STD)

Paid holidays (11)

Shift premium after 6pm

Job summary

WesBanco is seeking a Customer Service Specialist I to identify, respond to, and resolve customer requests related to bank products and services in the call center. This role provides professional, courteous support and adheres to department service levels.

The successful candidate handles inbound calls, supports digital banking, and collaborates with business partners to complete transactions while maintaining policy compliance.

Qualifications

• High school diploma or GED required.
• Minimum of one year of customer service experience required; banking experience preferred.
• Minimum of one year of contact center experience or equivalent required.

Responsibilities

• Respond to customer requests related to bank products and services in the call center.
• Process inbound calls from all queues and resolve issues independently using training materials.
• De-escalate situations or escalate to supervisor when needed.
• Own customer requests and follow through to resolution.
• Assist customers with various devices and digital banking services.

Skills

Customer service

Call center

Communication

Time management

Multitasking

Remote environment adaptability

Digital banking support

Education

High school diploma or GED

Tools

Android devices

Apple devices

Bank supported browsers

PC/home networking

Job description

WesBanco is seeking a Customer Service Specialist I to identify, respond to, and resolve customer requests related to bank products and services in the call center. This role provides professional, courteous support and adheres to department service levels.

The successful candidate handles inbound calls, supports digital banking, and collaborates with business partners to complete transactions while maintaining policy compliance.