Remote Banking Support Specialist

Westfield Financial; United States; Remote; USD 19,000 - 28,000; Full time

Job summary

Westfield Bank is seeking a Remote Call Center Agent to deliver high-quality customer service via telephone and email. You will assist with account information, product inquiries, and problem resolution, while maintaining strong customer relationships.

Ideal candidates have banking experience, excellent communication skills, and the ability to stay composed under pressure. This full-time remote role requires adherence to privacy and security policies and offers weekend support when needed.

Qualifications

• High School Diploma or GED required.
• At least two years of banking experience preferred.
• Exceptional interpersonal and customer service skills (verbal and written).
• Ability to stay composed under pressure and adapt to diverse work situations.

Responsibilities

• Handle customer service inquiries via telephone and email with professionalism.
• Identify callers using standard procedures and protect customer privacy.
• Assist with account inquiries, product questions, and problem resolution.
• Provide support for online banking services and bill pay related tasks.
• Detect red flags for potential fraud and respond per policy.

Skills

Analytical skills

Communication

Customer relations

Decision-making

Job knowledge

Education

High School Diploma or GED

Job description

Westfield Bank is seeking a Remote Call Center Agent to deliver high-quality customer service via telephone and email. You will assist with account information, product inquiries, and problem resolution, while maintaining strong customer relationships.

Ideal candidates have banking experience, excellent communication skills, and the ability to stay composed under pressure. This full-time remote role requires adherence to privacy and security policies and offers weekend support when needed.