Remote Banking Account Specialist

U.S. Bank; United States; Remote; USD 27,552 - 36,354; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement plan

Paid vacation

Sick and Safe Leave

Job summary

U.S. Bank is seeking a remote customer service representative to manage post-funding account corrections and updates. This role requires strong communication skills and the ability to handle high volumes of requests efficiently while maintaining accuracy.

Preferred candidates will have experience in banking or financial services. The position offers comprehensive benefits including medical, 401(k), and paid vacation.

Qualifications

• Typically two to three years of customer service experience.
• Strong written and verbal customer service skills.
• Prior experience in banking, financial services, or auto/dealership environments preferred.

Responsibilities

• Process high-volume requests via email and make outbound calls.
• Build relationships with program administrators, dealerships, and internal partners.
• Support delinquency management and process improvements.

Skills

Customer service experience

Verbal communication

Analytical skills

Attention to detail

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a remote customer service representative to manage post-funding account corrections and updates. This role requires strong communication skills and the ability to handle high volumes of requests efficiently while maintaining accuracy.

Preferred candidates will have experience in banking or financial services. The position offers comprehensive benefits including medical, 401(k), and paid vacation.