Remote Banking Customer Support Specialist

WesBanco Bank Inc.; West Palm Beach (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

WesBanco Bank Inc. is seeking a Customer Service Specialist I to support customers in our call center and promote digital banking services.

The role emphasizes professional, courteous assistance, resolving inquiries within established service levels, and building relationships with customers. Responsibilities include handling inbound calls, guiding customers through banking products, and collaborating with teams to ensure accurate account information while maintaining compliance and quality

Qualifications

• High school diploma or GED required.
• Minimum of one year of customer service experience required; banking/financial experience preferred.
• Minimum of one year of contact center experience or equivalent required.
• Type with speed and accuracy.
• Proficiency with home networking and PC use for remote access to the bank's environment.

Responsibilities

• Process inbound calls from all queues and provide product/service information.
• Identify, respond to, and resolve customer requests.
• De-escalate situations or escalate to supervisor as needed.
• Assist customers with digital banking services on supported devices.
• Complete transactions and correct account information with partners.
• Attend weekly quality reviews and monthly department meetings.

Skills

Customer service

Time management

Multi-tasking

Communication skills

Empathy

Education

High school diploma or GED

Job description

WesBanco Bank Inc. is seeking a Customer Service Specialist I to support customers in our call center and promote digital banking services.

The role emphasizes professional, courteous assistance, resolving inquiries within established service levels, and building relationships with customers. Responsibilities include handling inbound calls, guiding customers through banking products, and collaborating with teams to ensure accurate account information while maintaining compliance and quality