Remote Banking Support Specialist I

WesBanco; United States; Remote; USD 24,314 - 27,552; Full time

Benefits offered by this job

17 days PTO

5 days Short Term Disability

11 annual paid holidays

Comprehensive benefits package

Job summary

WesBanco is seeking a Customer Service Specialist I who will work remotely within their banking footprint. This role requires handling customer inquiries and providing professional support based on bank policies. Candidates must have a high school diploma and at least one year of customer service experience, preferably in the banking sector.

The position offers a wage range of $17.65 to $20.00 per hour, along with a comprehensive benefits package that includes paid time off, medical and dental benefits, and a 401(k) with employer match.

Qualifications

• Minimum of one year of customer service experience required, preferably in banking.
• Ability to work independently in a fast-paced environment.
• Demonstrates strong time management skills.

Responsibilities

• Process inbound calls related to account questions and customer requests.
• Resolve customer inquiries within established service levels.
• Attend training and quality review meetings for ongoing development.

Skills

Customer service experience

Time management

Effective communication

Problem-solving

Empathy and active listening

Education

High school diploma or GED

Job description

WesBanco is seeking a Customer Service Specialist I who will work remotely within their banking footprint. This role requires handling customer inquiries and providing professional support based on bank policies. Candidates must have a high school diploma and at least one year of customer service experience, preferably in the banking sector.

The position offers a wage range of $17.65 to $20.00 per hour, along with a comprehensive benefits package that includes paid time off, medical and dental benefits, and a 401(k) with employer match.