Hybrid Customer Support Specialist

MCI; Killeen (TX); On-site; USD 32,000 - 44,000; Full time

Job summary

MCI in Killeen, TX is hiring a Full-time Customer Service Representative to deliver exceptional support by phone, email, or chat. The role spans a shared on-site and remote call center, focusing on accurate records, timely responses, and friendly service that resolves issues on first contact.

If you enjoy helping customers, solving problems, and communicating clearly, you will fit well. Previous customer service is a plus but not required; bilingual skills and outbound sales experience are nice

Qualifications

• Must have excellent communication skills and a customer-first mindset.
• Ability to handle multiple inquiries and maintain accurate records.
• Familiarity with CRM software and standard operating procedures.
• Bachelor or advanced degree not required; solid HS diploma acceptable.
• Experience in call center or customer service is a plus but not mandatory.

Responsibilities

• Assist customers by phone, email, or chat.
• Respond to customer inquiries accurately and efficiently.
• Resolve customer concerns with professionalism and empathy.
• Maintain detailed and accurate customer records.
• Process requests and follow established procedures.
• Meet quality and productivity goals.
• Work collaboratively with internal teams to resolve customer issues.
• Deliver an exceptional customer experience with every interaction.

Skills

Customer service

Communication

Multitasking

Problem solving

Active listening

Education

High school diploma or GED

Tools

CRM software

Job description

MCI in Killeen, TX is hiring a Full-time Customer Service Representative to deliver exceptional support by phone, email, or chat. The role spans a shared on-site and remote call center, focusing on accurate records, timely responses, and friendly service that resolves issues on first contact.

If you enjoy helping customers, solving problems, and communicating clearly, you will fit well. Previous customer service is a plus but not required; bilingual skills and outbound sales experience are nice