Bank Customer Experience Specialist

MCI Careers; Killeen (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Paid Training

Career Growth Opportunities

Job summary

MCI Careers in Killeen, Texas, is hiring a Customer Service Representative to support financial services projects. This role involves assisting customers with product and account information, resolving issues, and ensuring a positive customer experience. The ideal candidate will have a high school diploma, at least three years of call center experience, strong communication skills, and sufficient multitasking abilities. Both full-time and part-time positions are available with varying schedules. Competitive compensation and benefits offered.

Qualifications

• Must be 18 years of age.
• Minimum of three years in a call center environment.
• Minimum of one year of experience in a customer service role.
• Fluency in English required.
• Strong team orientation and customer focus required.

Responsibilities

• Handle inbound customer calls in a courteous manner.
• Listen to customers and resolve issues effectively.
• Escalate issues to appropriate staff as needed.
• Maintain customer CRM records accurately.
• Comply with client processes and ensure confidentiality.

Skills

Communication skills

Customer service orientation

Problem-solving

Multitasking

Typing speed (30-45 WPM)

Education

High School Diploma or Equivalent

Associate’s Degree or higher (preferred)

Tools

Microsoft Office Suite

CRM systems

Job description

MCI Careers in Killeen, Texas, is hiring a Customer Service Representative to support financial services projects. This role involves assisting customers with product and account information, resolving issues, and ensuring a positive customer experience. The ideal candidate will have a high school diploma, at least three years of call center experience, strong communication skills, and sufficient multitasking abilities. Both full-time and part-time positions are available with varying schedules. Competitive compensation and benefits offered.