Bank Customer Support Specialist

MCI; Farmers Branch (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Fun Work Environment

Job summary

MCI, based in Farmers Branch, TX, is seeking dedicated Customer Service Representatives to enhance customer experience for our Financial Services clients. You will handle inbound calls and inquiries, ensuring the delivery of world-class service to clients.

The ideal candidate will have a high school diploma, at least 3 years of call center experience, and strong communication skills. We provide competitive compensation and numerous benefits, and are committed to fostering a supportive work environment.

Qualifications

• Must be 18 years or older.
• Minimum 3 years of experience in a call center environment.
• At least 1 year in a customer service role.
• Typing speed of 30–45 WPM.
• Fluent in English (spoken and written).

Responsibilities

• Respond to inbound calls, emails, and live chats in a professional manner.
• Understand customer needs and provide solutions.
• Escalate complex issues to appropriate teams.
• Maintain accurate and detailed records in CRM systems.

Skills

Communication skills

Multitasking ability

Customer-focused

Conflict resolution

Organization

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

CRM systems

Job description

MCI, based in Farmers Branch, TX, is seeking dedicated Customer Service Representatives to enhance customer experience for our Financial Services clients. You will handle inbound calls and inquiries, ensuring the delivery of world-class service to clients.

The ideal candidate will have a high school diploma, at least 3 years of call center experience, and strong communication skills. We provide competitive compensation and numerous benefits, and are committed to fostering a supportive work environment.