Remote Banking Support Specialist

Remote Jobs; Uniontown (OH); Remote; USD 24,000 - 28,000; Full time

Benefits offered by this job

Overtime eligible

Evening shift premium

PTO 17 days

Job summary

WesBanco in the United States is seeking a Customer Service Specialist I to respond to and resolve customer inquiries about bank products and services in the call center. You will be the primary contact, delivering professional, courteous support while meeting established service levels.

This role requires handling inbound calls across queues, assisting with digital banking, de-escalation when needed, and ensuring accurate account information.

Qualifications

• High school diploma or GED required.
• Minimum one year of customer service experience.
• Experience in call center or banking preferred.
• Ability to work a flexible schedule and remote environment.

Responsibilities

• Handle inbound calls across queues and provide product and service information.
• De-escalate situations or route to supervisor when needed.
• Own customer requests and follow through to resolution.
• Assist customers with digital banking and mobile apps.
• Accurately update account information and process transactions.
• Maintain knowledge of banking products and policies.

Skills

Customer service

Communication skills

Empathy

Time management

multitasking

Problem solving

Education

High school diploma or GED

Tools

Banking software

Web browsers

Job description

WesBanco in the United States is seeking a Customer Service Specialist I to respond to and resolve customer inquiries about bank products and services in the call center. You will be the primary contact, delivering professional, courteous support while meeting established service levels.

This role requires handling inbound calls across queues, assisting with digital banking, de-escalation when needed, and ensuring accurate account information.