Remote Banking Customer Service Specialist I

WesBanco; Huntington (WV); Remote; USD 24,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Paid time off (PTO)

Short-term disability (STD)

Paid holidays

Job summary

WesBanco is seeking a Customer Service Specialist I to respond to and resolve customer requests related to bank products and services in the call center. This role is the primary customer contact, requiring professional, courteous support while meeting established service levels and metrics.

The position involves handling inbound calls, assisting with digital banking, processing transactions, and collaborating with internal partners to resolve issues.

Qualifications

• Minimum of one year of customer service experience required; customer service experience within banking or financial institution preferred.
• Minimum of one year of contact center experience or equivalent required.
• High school diploma or GED required.

Responsibilities

• Handle inbound calls from all queues, providing account information and service details.
• De-escalate situations or escalate to a supervisor after de-escalation attempts.
• Assist customers with digital banking on Apple and Android devices and various browsers.
• Process transactions and correct account information with correct business partners.
• Identify and resolve customer issues and follow through to resolution.
• Maintain knowledge of deposit, loan, and digital banking products and policies.

Skills

Customer service

Call center

Empathy

Active listening

Time management

Communication skills

Problem solving

Digital banking knowledge

Education

High school diploma or GED

Tools

PC literacy

Banking software

Digital banking apps

Job description

WesBanco is seeking a Customer Service Specialist I to respond to and resolve customer requests related to bank products and services in the call center. This role is the primary customer contact, requiring professional, courteous support while meeting established service levels and metrics.

The position involves handling inbound calls, assisting with digital banking, processing transactions, and collaborating with internal partners to resolve issues.