Remote Banking Support Specialist I

WesBanco, Inc.; Franklin (TN); Remote; USD 32,000 - 46,000; Full time

Job summary

WesBanco, Inc. is seeking a Customer Service Specialist I to identify, respond, and resolve customer requests related to bank products and services in the call center. You will be the primary interaction for customers, providing professional support while meeting departmental service levels.

The role requires handling inbound calls, de-escalating when needed, and assisting customers with digital banking and supported devices, aiming to resolve most inquiries on the first contact.

Qualifications

• Minimum of one year of customer service experience.
• Minimum of one year of contact center experience.
• Customer service experience within banking or financial institution preferred.

Responsibilities

• Process inbound calls from all queues including account questions and product information.
• De-escalate situations when necessary or escalate to supervisor after de-escalation attempt.
• Assist customers with digital banking services on supported devices.
• Complete customer transactions and correct account information with appropriate partners.
• Maintain knowledge of deposit, loan and digital banking services.

Job description

WesBanco, Inc. is seeking a Customer Service Specialist I to identify, respond, and resolve customer requests related to bank products and services in the call center. You will be the primary interaction for customers, providing professional support while meeting departmental service levels.

The role requires handling inbound calls, de-escalating when needed, and assisting customers with digital banking and supported devices, aiming to resolve most inquiries on the first contact.