Remote Banking Customer Care Specialist I

WesBanco, Inc.; New Albany (IN); Remote; USD 32,000 - 42,000; Full time

Job summary

WesBanco, Inc. is seeking a Customer Service Specialist I to identify, respond to, and resolve customer requests related to bank products and services in the Bank's call center.

You will be a primary touchpoint for customers, providing professional and courteous support while meeting departmental service levels. Responsibilities include handling inbound calls across queues, escalating when needed, and supporting digital banking on various devices.

Qualifications

• Minimum of one year of customer service experience.
• Experience in a contact center a plus.
• Banking or financial institution experience preferred.

Responsibilities

• Answer inbound calls from various queues and assist customers with account questions, product and service information, and digital banking.
• Resolve issues and follow up to ensure resolution and customer satisfaction.
• Assist customers with digital banking setups on iOS/Android and various browsers.
• Process transactions and update account information with appropriate business partners.
• Maintain knowledge of deposits, loans, digital banking, and other banking products.

Skills

Customer service

Communication skills

Multi-tasking

Time management

Remote environment

Education

High school diploma or GED

Job description

WesBanco, Inc. is seeking a Customer Service Specialist I to identify, respond to, and resolve customer requests related to bank products and services in the Bank's call center.

You will be a primary touchpoint for customers, providing professional and courteous support while meeting departmental service levels. Responsibilities include handling inbound calls across queues, escalating when needed, and supporting digital banking on various devices.