Remote Banking Support Specialist I

WesBanco; Uniontown (OH); On-site; USD 24,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) with company match

Paid time off: 17 days PTO

11 paid holidays + 1 float holiday

Job summary

WesBanco is seeking a Customer Service Specialist I to identify, respond to, and resolve customer inquiries in our call center. You will be the primary customer contact, delivering professional support while meeting departmental service levels and metrics.

The role involves handling inbound calls, assisting with digital banking, and collaborating with partners to finalize transactions. The position requires a high school diploma or GED, at least one year of customer service and contact center

Qualifications

• High school diploma or GED required.
• Minimum of one year of customer service experience required; experience in banking or financial institution preferred.
• Minimum of one year of contact center experience or equivalent required.
• Ability to type with speed and accuracy.
• Knowledge and experience using Android and Apple products and bank-supported web browsers and operating systems.

Responsibilities

• Identify, respond to, and resolve customer requests related to bank products and services in the call center.
• Provide professional and courteous customer support while adhering to required metrics.
• De-escalate situations and escalate to supervisor when needed.
• Complete customer transactions and correct account information by engaging appropriate business partners.
• Maintain knowledge of deposit, loan, digital banking services and other banking products.

Skills

Customer service

Education

High school diploma or GED

Job description

WesBanco is seeking a Customer Service Specialist I to identify, respond to, and resolve customer inquiries in our call center. You will be the primary customer contact, delivering professional support while meeting departmental service levels and metrics.

The role involves handling inbound calls, assisting with digital banking, and collaborating with partners to finalize transactions. The position requires a high school diploma or GED, at least one year of customer service and contact center