Remote Banking Support Specialist

SouthState Bank; Alabama; Remote; USD 32,000 - 42,000; Full time

Job summary

SouthState Bank is seeking a Customer Care Representative in Alabama to provide superior service to external and internal customers across banking products and digital channels. You will resolve inquiries, build trust, and protect customer information while following bank policies.

The role emphasizes empathy, problem solving, and accuracy in handling accounts, transfers, and digital banking tasks. You will participate in ongoing training, meet quality standards, and support the virtual branch

Qualifications

• High School Diploma or equivalent required.
• Excellent customer service and communication skills.
• Ability to handle confidential information professionally.
• Flexible hours and fast learner.

Responsibilities

• Provide superior customer service and resolve inquiries across banking products.
• Identify and escalate issues, while maintaining security and privacy.
• Handle inbound calls, online banking questions, and basic transactions.
• Maintain accuracy and compliance with Code of Conduct and bank policies.
• Promote digital banking features and virtual branch services.

Skills

Customer service

Inbound call center

Financial services

Computer skills

Education

High School Diploma or equivalent

Job description

SouthState Bank is seeking a Customer Care Representative in Alabama to provide superior service to external and internal customers across banking products and digital channels. You will resolve inquiries, build trust, and protect customer information while following bank policies.

The role emphasizes empathy, problem solving, and accuracy in handling accounts, transfers, and digital banking tasks. You will participate in ongoing training, meet quality standards, and support the virtual branch