Remote Banking Customer Care Associate - Digital Support

SouthState Bank; Guin (AL); Hybrid; USD 21,000 - 26,000; Full time

Job summary

SouthState Bank is seeking a Customer Care Representative to deliver exceptional service to external and internal customers across banking products and services. You will handle inbound calls, resolve account inquiries, assist with digital banking tools, and protect customer information with strict confidentiality.

You'll build trust by listening, explaining solutions clearly, and escalating issues as needed.

Qualifications

• High School Diploma or equivalent required.
• Previous inbound call center customer service experience.
• Experience in financial services preferred.
• Strong computer skills and ability to navigate banking systems.
• Excellent customer service, listening and problem-solving skills.

Responsibilities

• Provide superior customer service to external and internal customers by delivering a seamless experience. Build rapport and establish trust; identify problems and communicate resolutions.
• Identify and resolve customer inquiries using active listening, critical thinking, and probing skills for first call resolution.
• Respond to inbound phone inquiries timely, accurately, and professionally with a personalized experience.
• Assist customers with account questions—balances, transfers, PIN resets, and card support.
• Promote digital banking solutions and ensure secure handling of customer information.
• Meet or exceed quality and productivity goals set by management.
• Follow policies and procedures to protect customer and bank data.

Skills

Customer service

Active listening

Verbal communication

Problem solving

Computer skills

Education

High School Diploma or equivalent

Tools

CRM systems

Banking software

Job description

SouthState Bank is seeking a Customer Care Representative to deliver exceptional service to external and internal customers across banking products and services. You will handle inbound calls, resolve account inquiries, assist with digital banking tools, and protect customer information with strict confidentiality.

You'll build trust by listening, explaining solutions clearly, and escalating issues as needed.