Remote Banking Operations & Client Service Specialist

First Citizens; Phoenix (AZ); Hybride; USD 42 000 - 62 000; Plein temps

Résumé du poste

First Citizens is recruiting for a remote role that can be filled from Arizona. The position supports Bank products and services, handling inquiries and servicing requests to ensure client satisfaction.

It emphasizes strong customer service, relationship building, and process accuracy across operations and account management. The role requires a High School Diploma or GED and at least 2 years in Operations, Support, or Customer Service, with treasury experience preferred.

Qualifications

• Minimum Required Education and Experience: High School Diploma or GED and 2 years' experience in Operations, or Support, or Customer Service
• Preferred Area of Experience: Treasury experience preferred

Responsabilités

• Account Servicing - Manages accounts, portfolios, or packages specific to line of business, including creation and termination.
• Operations - Performs various operational tasks that occur during customer, vendor, and associate inquiries.
• Service & Support - Develops relationships with customers, associates, or vendors to achieve business goals and streamline service experience.
• Business Proficiency - Provides knowledge in area of work. Assists in troubleshooting for both internal and external parties.

Connaissances

Builds Productive Relationships

Customer service skills

Organization skills

Problem solving

Troubleshooting

Formation

High School Diploma or GED

Description du poste

First Citizens is recruiting for a remote role that can be filled from Arizona. The position supports Bank products and services, handling inquiries and servicing requests to ensure client satisfaction.

It emphasizes strong customer service, relationship building, and process accuracy across operations and account management. The role requires a High School Diploma or GED and at least 2 years in Operations, Support, or Customer Service, with treasury experience preferred.