Business Support Specialist I

First Citizens; Raleigh (NC); Hybrid; USD 32,000 - 52,000; Full time

Job summary

First Citizens is seeking a customer-focused professional for remote, NC/SC/AZ-hireable role. You will handle account servicing, inquiries, and daily operations, building relationships and delivering solutions to clients.

The role emphasizes service quality, organization, and problem solving, with Treasury experience preferred. A High School Diploma or GED and 2 years in related fields are required.

Qualifications

• High School Diploma or GED required with 2 years in operations/support/customer service.
• Treasury experience preferred.
• Strong relationship-building and problem-solving abilities.

Responsibilities

• Account Servicing - manages accounts, portfolios, or packages and handles data entry and documentation.
• Operations - performs tasks related to customer, vendor, and associate inquiries.
• Service & Support - builds relationships and resolves needs to improve service experience.
• Business Proficiency - provides knowledge, assists in troubleshooting and may promote bank products.

Skills

Build Productive Relationships

Customer service skills

Organization skills

Problem solving

Troubleshooting

Education

High School Diploma or GED

2 years experience in Operations or Support or Customer Service

Job description

Overview

This is a remote role that may only be hired in the following location(s): North Carolina, South Carolina or Arizona

This position supports Bank products or services within a business unit, in the execution of daily operating activities. Works directly with individuals to address issues and respond to inquiries. Facilitates workflow and ensures client satisfaction through the handling, processing, and servicing of requests.

Responsibilities & Qualifications

Duties & Responsibilities:

• Account Servicing - Manages accounts, portfolios, or packages specific to line of business, including creation and termination. Performs routine data entry, processing, and documentation. Ensures accuracy and compliance with all rules and regulations.
• Operations - Performs various operational tasks that occur during customer, vendor, and associate inquiries.
• Service & Support - Develops relationships with customers, associates, or vendors to achieve business goals and streamline service experience. Determines target needs and provides resolution.
• Business Proficiency - Provides knowledge in area of work. Assists in troubleshooting for both internal and external parties. May assist in promotion and distribution of Bank products or services.

Position Specific Skills:

• Builds Productive Relationships
• Customer service skills
• Organization skills
• Problem solving
• Troubleshooting

Qualifications:

Minimum Required Education and Experience: High School Diploma or GED and 2 years' experience in Operations, or Support, or Customer Service

Preferred Area of Experience: Treasury experience preferred

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.