Business Support Specialist I

First Citizens; Phoenix (AZ); Hybrid; USD 42.000 - 62.000; Vollzeit

Zusammenfassung

First Citizens is recruiting for a remote role that can be filled from Arizona. The position supports Bank products and services, handling inquiries and servicing requests to ensure client satisfaction.

It emphasizes strong customer service, relationship building, and process accuracy across operations and account management. The role requires a High School Diploma or GED and at least 2 years in Operations, Support, or Customer Service, with treasury experience preferred.

Qualifikationen

• Minimum Required Education and Experience: High School Diploma or GED and 2 years' experience in Operations, or Support, or Customer Service
• Preferred Area of Experience: Treasury experience preferred

Aufgaben

• Account Servicing - Manages accounts, portfolios, or packages specific to line of business, including creation and termination.
• Operations - Performs various operational tasks that occur during customer, vendor, and associate inquiries.
• Service & Support - Develops relationships with customers, associates, or vendors to achieve business goals and streamline service experience.
• Business Proficiency - Provides knowledge in area of work. Assists in troubleshooting for both internal and external parties.

Kenntnisse

Builds Productive Relationships

Customer service skills

Organization skills

Problem solving

Troubleshooting

Ausbildung

High School Diploma or GED

Jobbeschreibung

Overview

This is a remote role that may only be hired in the following location(s): Arizona

This position supports Bank products or services within a business unit, in the execution of daily operating activities. Works directly with individuals to address issues and respond to inquiries. Facilitates workflow and ensures client satisfaction through the handling, processing, and servicing of requests.

Responsibilities & Qualifications

Duties & Responsibilities:

• Account Servicing - Manages accounts, portfolios, or packages specific to line of business, including creation and termination. Performs routine data entry, processing, and documentation. Ensures accuracy and compliance with all rules and regulations.
• Operations - Performs various operational tasks that occur during customer, vendor, and associate inquiries.
• Service & Support - Develops relationships with customers, associates, or vendors to achieve business goals and streamline service experience. Determines target needs and provides resolution.
• Business Proficiency - Provides knowledge in area of work. Assists in troubleshooting for both internal and external parties. May assist in promotion and distribution of Bank products or services.

Position Specific Skills:

• Builds Productive Relationships
• Customer service skills
• Organization skills
• Problem solving
• Troubleshooting

Qualifications:
Minimum Required Education and Experience: High School Diploma or GED and 2 years' experience in Operations, or Support, or Customer Service

Preferred Area of Experience: Treasury experience preferred

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.