Remote Operations & Customer Support Specialist I

First Citizens; Raleigh (NC); Hybrid; USD 32,000 - 52,000; Full time

Job summary

First Citizens is seeking a customer-focused professional for remote, NC/SC/AZ-hireable role. You will handle account servicing, inquiries, and daily operations, building relationships and delivering solutions to clients.

The role emphasizes service quality, organization, and problem solving, with Treasury experience preferred. A High School Diploma or GED and 2 years in related fields are required.

Qualifications

• High School Diploma or GED required with 2 years in operations/support/customer service.
• Treasury experience preferred.
• Strong relationship-building and problem-solving abilities.

Responsibilities

• Account Servicing - manages accounts, portfolios, or packages and handles data entry and documentation.
• Operations - performs tasks related to customer, vendor, and associate inquiries.
• Service & Support - builds relationships and resolves needs to improve service experience.
• Business Proficiency - provides knowledge, assists in troubleshooting and may promote bank products.

Skills

Build Productive Relationships

Customer service skills

Organization skills

Problem solving

Troubleshooting

Education

High School Diploma or GED

2 years experience in Operations or Support or Customer Service

Job description

First Citizens is seeking a customer-focused professional for remote, NC/SC/AZ-hireable role. You will handle account servicing, inquiries, and daily operations, building relationships and delivering solutions to clients.

The role emphasizes service quality, organization, and problem solving, with Treasury experience preferred. A High School Diploma or GED and 2 years in related fields are required.