Remote Banking Support Specialist I

First Citizens Bank; Raleigh (NC); A distancia; USD 35.000 - 52.000; Jornada completa

Descripción de la vacante

First Citizens Bank is seeking a customer-focused Operations Specialist for a remote role, eligible in North Carolina, South Carolina or Arizona. You will address inquiries, process requests, and support day-to-day servicing of client accounts while ensuring accuracy and compliance.

In this role you will build relationships with customers and internal teams, handle data entry, and contribute to smooth operations.

Formación

• High School Diploma or GED and 2 years' experience in Operations, Support, or Customer Service.
• Treasury experience preferred.

Responsabilidades

• Account Servicing - Manages accounts, portfolios, or packages specific to line of business, including creation and termination.
• Operations - Performs various operational tasks that occur during customer, vendor, and associate inquiries.
• Service & Support - Develops relationships with customers, associates, or vendors to achieve business goals and streamline service experience.
• Business Proficiency - Provides knowledge in area of work. Assists in troubleshooting for both internal and external parties.

Conocimientos

Builds Productive Relationships

Customer service skills

Organization skills

Problem solving

Troubleshooting

Educación

High School Diploma or GED

2 years' experience in Operations, or Support, or Customer Service

Descripción del empleo

First Citizens Bank is seeking a customer-focused Operations Specialist for a remote role, eligible in North Carolina, South Carolina or Arizona. You will address inquiries, process requests, and support day-to-day servicing of client accounts while ensuring accuracy and compliance.

In this role you will build relationships with customers and internal teams, handle data entry, and contribute to smooth operations.