Remote Bank Services & Operations Specialist

First Citizens Bank; Columbia (SC); Remote; USD 38,000 - 52,000; Full time

Job summary

First Citizens Bank is seeking a Customer Service/Operations Specialist for a remote role available to candidates in North Carolina, South Carolina or Arizona. The role supports account servicing, inquiries, and service delivery across banking products.

You will build relationships, handle account data, resolve issues, and collaborate with teams to ensure accurate processing and customer satisfaction. Requires a High School Diploma or GED and 2 years in operations or customer service; treasury

Qualifications

• High School Diploma or GED required; 2 years of experience in Operations, Support, or Customer Service preferred.
• Treasury experience preferred

Responsibilities

• Account Servicing - manages accounts, portfolios, or packages; data entry, processing and documentation to ensure accuracy and compliance.
• Operations - handles operational tasks during customer, vendor, and associate inquiries.
• Service & Support - develops relationships to resolve issues and streamline service.
• Business Proficiency - provides knowledge in area of work and assists in troubleshooting for internal and external parties.

Skills

Builds productive relationships

Customer service

Organization

Problem solving

Troubleshooting

Education

High School Diploma or GED

Job description

First Citizens Bank is seeking a Customer Service/Operations Specialist for a remote role available to candidates in North Carolina, South Carolina or Arizona. The role supports account servicing, inquiries, and service delivery across banking products.

You will build relationships, handle account data, resolve issues, and collaborate with teams to ensure accurate processing and customer satisfaction. Requires a High School Diploma or GED and 2 years in operations or customer service; treasury