Remote Bank Operations Specialist I

First Citizens Bank; Phoenix (AZ); Remote; USD 42,000 - 68,000; Full time

Job summary

First Citizens Bank is seeking a candidate for a remote role that can be hired in Arizona. The position supports bank products and services within a business unit, handling daily operating activities and addressing inquiries to ensure client satisfaction.

Responsibilities include account servicing, general operations, and service and support, with emphasis on building relationships and applying problem-solving skills to resolve issues.

Qualifications

• High School Diploma or GED required.
• At least 2 years in Operations, Support, or Customer Service.
• Treasury experience preferred.

Responsibilities

• Account Servicing - Manages accounts, portfolios, or packages specific to line of business, including creation and termination. Performs routine data entry, processing, and documentation. Ensures accuracy and compliance with all rules and regulations.
• Operations - Performs various operational tasks that occur during customer, vendor, and associate inquiries.
• Service & Support - Develops relationships with customers, associates, or vendors to achieve business goals and streamline service experience. Determines target needs and provides resolution.
• Business Proficiency - Provides knowledge in area of work. Assists in troubleshooting for both internal and external parties. May assist in promotion and distribution of Bank products or services.

Skills

Builds productive relationships

Customer service

Organization

Problem solving

Troubleshooting

Education

High School Diploma or GED

Job description

First Citizens Bank is seeking a candidate for a remote role that can be hired in Arizona. The position supports bank products and services within a business unit, handling daily operating activities and addressing inquiries to ensure client satisfaction.

Responsibilities include account servicing, general operations, and service and support, with emphasis on building relationships and applying problem-solving skills to resolve issues.