Remote Banking Customer Support Specialist I

WesBanco; Bowie (MD); Remote; USD 24,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off

Holidays

401(k) with match

Health, dental, vision benefits

Job summary

WesBanco is seeking a Customer Service Specialist I for a fully remote position within the bank's footprint. You will respond to customer inquiries about bank products and services in the call center, ensuring timely resolution and adherence to service levels.

The role requires at least one year of customer service and contact center experience, and a high school diploma or GED. Some in-person meetings may occur, with full-time remote work outside WesBanco locations.

Qualifications

• High school diploma or GED required.
• Minimum of one year of customer service experience.
• Minimum of one year of contact center experience.
• Customer service experience within banking or financial institution preferred.

Responsibilities

• Handle inbound calls across queues including account questions and product information.
• Assist customers with digital banking services and mobile devices.
• Resolve customer issues and update information with business partners as needed.
• Maintain knowledge of banking products and adhere to service level metrics.
• Participate in weekly quality reviews and departmental meetings.

Skills

Customer service

Communication skills

Remote work capability

Education

High school diploma or GED

Tools

Android devices

Apple devices

Job description

WesBanco is seeking a Customer Service Specialist I for a fully remote position within the bank's footprint. You will respond to customer inquiries about bank products and services in the call center, ensuring timely resolution and adherence to service levels.

The role requires at least one year of customer service and contact center experience, and a high school diploma or GED. Some in-person meetings may occur, with full-time remote work outside WesBanco locations.